EVERYTHING SHE DOES

Everything she does — on every call.

Answers, understands your business, qualifies the caller, and books the job — in English y en español, on a system you own.

ANSWERING

Never misses the phone

Answers every inbound call, 24/7 — no hold music, no voicemail.
Handles several calls at once — never a busy signal.
First-ring pickup — nights, weekends, holidays.
Spam & robocall screening.

LANGUAGE

Bilingual, seamlessly

Full English + Spanish.
Switches language mid-call — follows the caller, no menu.
Additional languages per business.

LEAD HANDLING

Captures the caller

Qualifies & gauges urgency.
Captures name, number & need.
Reads the number back digit-by-digit.
Recommends the right service — knows your prices.
Captures email & contact preference.
"Request a callback" path.

SCHEDULING

Books the job

Checks real availability — offers only open times.
Books straight into your calendar.
You control what's bookable.
Won't double-book a taken slot.
Reschedule & cancel.

NOTIFICATIONS

Keeps you in the loop

Emails you after every call — summary + transcript.
Instant booking alert.
Texts the caller a confirmation.
Appointment reminders.

CALL ROUTING

Hands off when it should

Transfer to a human — warm or cold handoff.
On/off by schedule — after-hours only.
Voicemail if no answer.
Escalation — emergencies & VIPs.

OUTBOUND

Vona calls out

Reminders & confirmations.
Lead follow-up & win-back.
Review requests after a job.

INTELLIGENCE & RECORDS

Remembers everything

Full transcript of every call.
Plain-English call summary.
Natural conversation — not a phone tree.
Custom knowledge — services, prices, FAQs.
Named, branded voice per business.
Call recording & CRM push.

INDUSTRY-TUNED

Fits your trade

Trades, auto, salons, pet care, legal, retail & more.
Takes restaurant-style orders.
HIPAA-capable on request — medical & dental.
Vertical intake flows.

OWNERSHIP

You own the system

No per-call platform tax.
Bookings land in your calendar.
Isolated per business — data never mixes.
Your own phone number.
Owner dashboard + mobile app.

This is the short list.

More has been added since — and more can be, HIPAA-capable setups included. Ask her, or ask us.

CALL HER — SHE’S ON THE CLOCK Download the sheet (PDF)